Refund policy

Returns and Refund Policy (last updated October 17, 2026)

 

If your order arrives damaged, faulty or incorrect, contact us within 7 days of receiving it at support@zivbay.com with your order number, a short description of the problem and clear photos. We review each request and email you the outcome and next steps.

 

Eligibility: items should be unused and in their original packaging unless they arrived faulty or damaged. Items that are not as described, damaged or incorrect are always eligible for a replacement or refund.

 

Refunds: approved refunds are issued to the original payment method. For Cash on Delivery orders we arrange the refund with you by email. The time it takes to appear depends on your bank or payment provider.

 

Contact: support@zivbay.com