FAQ
Ordering
Do I need an account to order?
No. You can check out as a guest. An account is optional and lets you see your orders in one place.
Which payment methods do you accept?
Cash on Delivery is available for UAE orders, and the payment options available for your order are shown at checkout.
Which currency are prices in?
All prices are in UAE dirhams (AED).
Delivery
Do you deliver across the UAE?
Yes. We deliver to addresses in the United Arab Emirates, and delivery is free.
How long will my order take?
The estimated delivery time for your address is shown at checkout before you pay. Once your order is dispatched, we email you tracking details.
How do I track my order?
Use the Track Your Order page with your order number and email, or follow the link in your dispatch email.
Returns and support
What if my item is damaged, faulty or incorrect?
Email support@zivbay.com with your order number and photos. See our Returns and Refunds page for details.
How do I contact you?
Use the Contact page or email support@zivbay.com.
Frequently Asked Questions
Where do you deliver?
We deliver to addresses in the United Arab Emirates. Enter your address at checkout to see the options available to you.
How long does delivery take?
The estimated delivery time for your address is shown at checkout before you pay.
Is there a delivery fee?
Any delivery fee for your order is shown at checkout before you pay, so there are no surprises.
Which payment methods can I use?
The payment methods available for your order are shown at checkout before you pay.
Is checkout secure?
Yes. Payment is handled on Shopify's secure checkout, so your card details are entered on their encrypted payment page.
How can I track my order?
Once your order ships you will receive tracking details. You can also use our Track Your Order page.
Can I change or cancel my order?
Contact us as soon as possible through our Contact page with your order number. We will tell you whether the order can still be changed or cancelled.
Where do your products come from?
We select products through our supply partners, who prepare and dispatch orders to you.
What if my item arrives damaged, faulty or incorrect?
Contact us through our Contact page with your order number and photos of the item. We will review your request and email you the next steps.
How do returns and refunds work?
Our Returns and Refunds page explains how requests are handled. If a refund is approved, it is returned to your original payment method.
Do products come with a warranty?
Warranty details depend on the product. See our Warranty and Support page or contact us with your order number.
How does the wishlist work?
Select the heart on any product to save it. Your wishlist is stored in your browser on the device you are using, and you can view it on the Wishlist page.
How do I create an account or sign in?
Use the account icon at the top of the page and enter your email. You can then view your orders and manage your details.
How can I contact support?
Use our Contact page and we will reply by email.