Returns and Refunds

Our promise

If your order arrives damaged, faulty or incorrect, we will make it right with a replacement or a refund.

How to request a return or refund

1. Email support@zivbay.com within 7 days of receiving your order.
2. Include your order number, a short description of the problem and clear photos of the item and packaging.
3. We review each request and email you the outcome and next steps.

Conditions

• Items should be unused and in their original packaging, unless they arrived faulty or damaged.
• Items that are not as described, damaged or incorrect are always eligible.

Refunds

If a refund is approved, it is returned to your original payment method. For Cash on Delivery orders we will arrange the refund with you by email. The time it takes to appear depends on your bank or payment provider.

Contact

Questions? Email support@zivbay.com or visit our Contact page.